Shipping & Returns
Shipping
At Elevate y Triunfa, we strive to offer you an exceptional shopping experience from the moment you place your order. Here are the details of our shipping times and policies:
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Shipping within the U.S.: All orders within the United States are processed and shipped within 1 to 2 business days. Delivery time is 3 to 5 business days from the moment your order is shipped.
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International Shipping: International orders are processed and shipped within 1 to 2 business days. Delivery time varies between 7 to 15 business days, depending on the destination.
Please note that shipping times may vary due to factors beyond our control, such as customs delays or holidays.
Returns
At Elevate y Triunfa, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the option to return your item:
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Return Period: You have 30 days from the date of receipt of your order to request a return.
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Return Conditions: Items must be in their original condition, unworn, with all tags attached, and in their original packaging. We do not accept returns of items that have been worn, washed, or damaged.
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Return Process: To initiate a return, please contact us via email at elevateytriunfa@gmail.com. Once your request is approved, we will provide instructions for returning the product. Return shipping costs are the customer's responsibility unless the received product is defective or incorrect.
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Refunds: Once we receive and inspect the returned item, we will process your refund within 7 to 10 business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
If you wish to exchange a product, we kindly ask you to follow the same return process and then place a new order for the desired item.
For any additional inquiries, feel free to contact us. We are here to assist you every step of the way.